Terms and conditions for an escape room

An escape room sells an hour that starts on time whether the team is there or not, in a room full of items designed to be handled and occasionally broken. The terms have to deal with lateness, force, conduct, age limits, health warnings and the fact that the room is monitored, and they have to work for large groups. I draft those terms for a fixed fee of £995, delivered in five working days.

Who this is for

Escape rooms, immersive game venues and puzzle experiences in England and Wales taking bookings online for consumers, children's parties and corporate team-building groups.

What matters in escape room terms

Bookings, lateness and the clock

A game on a specific date is a leisure service excluded from the fourteen-day cancellation right by regulation 28 of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, so your cancellation policy governs and must be fair. The terms should say that the game starts at the booked time, that a late team plays a shortened game or forfeits it, and that the group size booked is the group that plays, with extra players charged or refused.

Age limits, supervision and health

The terms should state the minimum age, when an adult must be in the room, and that an adult in the room is responsible for the children. They should warn of features that affect health and comfort (dim light, sound, enclosed spaces, flashing effects) and ask players to disclose anything relevant, and should say that a player may leave at any time, because exits remain available throughout, as the Regulatory Reform (Fire Safety) Order 2005 requires.

Conduct, force and damage

The room is designed to be solved, not dismantled. The terms should say that nothing needs force, that players must follow the host's instructions, and that damage caused by force, misuse or horseplay is charged at the cost of repair or replacement. A group that is drunk, abusive or unsafe may be refused or removed without refund, and the terms should say that the decision is the host's.

Monitoring, photographs and data

Rooms are watched by camera and microphone so that the host can help and keep players safe. The terms should say so, so that players have been told, and should say how recordings are used and for how long they are kept, which is a data protection matter under the UK GDPR and the Data Protection Act 2018. Team photographs at the end are for the team and, with their agreement, for your social media; the terms should ask rather than assume.

Vouchers, groups and corporate bookings

Gift vouchers need a stated, reasonable expiry and clear rules on what they buy. Corporate and large group bookings need one organiser, a deposit, a cut-off for numbers and, for businesses, invoicing with interest on late payment under the Late Payment of Commercial Debts (Interest) Act 1998. Liability for injury caused by your negligence cannot be excluded against a consumer, so the terms describe the safety briefing and the emergency exit rather than disclaim them.

What it costs

Customer or supplier terms and conditions, £995. One set of terms, customer-facing or supplier-facing, drafted for your business. Five working days.

Review of your existing terms, £495. You already have terms and want them checked and brought up to date. Returned marked up with my amendments and an explanation of the changes. Three working days.

Email me at geoffrey@caesar.co.uk with what you need and any documents, and I will confirm the scope and the fee in writing, usually the same working day.

What you get

• A full set of bespoke terms drafted for your business, reflecting the legal requirements that apply to your business and sector
• A note in plain English explaining the terms I have drafted for you
• Liability, payment, termination and IP provisions that protect your position and are drafted to withstand scrutiny from the other side
• Guidance on how to incorporate the terms properly
• Your questions and comments answered by email or phone
• One round of amendments to finalise the terms ready for use

What is not included

• Negotiating your terms with individual customers (I am happy to quote for this as an additional service if required)
• Sector-specific regulatory compliance beyond the contract terms themselves
• Website privacy notice and cookie compliance, which I quote separately
• Terms governed by the law of another country
• Tax advice

Questions I am often asked

A team broke a lock by forcing it. Can I charge them?

If the terms say that nothing in the room requires force and that damage from force or misuse is charged at repair or replacement cost, you can. Photographs of the damage and the host's account are what support the charge.

A team arrived twenty minutes late and wants a full game. What do they get?

The terms should say that the game starts at the booked time and a late team plays the remaining time or forfeits the booking where the next game would be affected. State it at booking and again in the reminder.

Do I have to tell players the room is recorded?

You do. The terms and signage should say that rooms are monitored by camera and microphone for safety and hosting, and how recordings are used and kept.

Related guidance and services

• Terms and conditions drafting, £995, the service this page describes
• Contract review, £495
• Terms and conditions for a paintball or airsoft site
• Terms and conditions for a go-karting track

This page is general guidance for businesses in England and Wales, not advice on your own circumstances. Last reviewed: September 2026. Email geoffrey@caesar.co.uk.