Terms and conditions for a phone accessories business

Phone accessories are low-cost, high-volume goods returned in numbers by customers who bought the wrong model. The terms have to put compatibility on the customer, say that chargers and cables comply with safety rules, run returns for opened and applied items, and separate a faulty product from one that was dropped. I draft those terms for a fixed fee of £995, delivered in five working days.

Who this is for

Phone case, charger, cable, screen protector and accessory businesses in England and Wales selling to consumers through their own website and marketplaces, with products sourced from manufacturers and, for some, their own designs.

What matters in phone accessory terms

Compatibility and the customer's device

Products are described by the devices they fit, and the terms should say that the customer is responsible for selecting the correct model, that a product that fits the model stated is not faulty because the customer's phone is a different one, and that compatibility claims are made against the manufacturer's specifications. A model selector on the product page reduces returns; the terms allocate the ones that remain.

Chargers, cables and safety

Chargers, power banks and cables must meet the Electrical Equipment (Safety) Regulations 2016, and wireless chargers and earbuds the Radio Equipment Regulations 2017, and carry the UKCA or CE marking those Regulations require, and the terms should say that the business's products do, that they should be used as instructed and with compatible devices, and that damage to a device caused by a product used as intended is a matter the business takes seriously and assesses on evidence. Under the Consumer Rights Act 2015 the business remains liable for unsafe products, and the terms cannot exclude that.

Returns, opened items and applied protectors

A consumer may cancel within fourteen days of delivery under regulation 30 of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, and the terms should say that products returned must be in their packaging and unused, that a screen protector that has been applied or a case that has been fitted and used has been handled beyond inspection so the refund may be reduced, and who pays return postage. Hygiene-sealed items such as earbuds are excluded once unsealed.

Faults, wear and damage from use

Accessories wear with use, and the terms should say that a product that fails within a reasonable period through no fault of the customer is a fault dealt with under the consumer's rights, with the short-term right to reject within thirty days under section 22 and then replacement, and that damage from drops, liquid, bending cables or misuse is not. Photographs and, where needed, the return of the item allow the business to assess the claim.

Warranties, marketplaces, prices and data

A product warranty, where offered, is in addition to the consumer's rights and should state its period and exclusions. Sales through marketplaces are governed by the marketplace's rules with the business remaining the trader responsible to the consumer. Prices include all mandatory charges under the Digital Markets, Competition and Consumers Act 2024, card payments carry no surcharge, and the privacy notice governs customer data and marketing consent under the Privacy and Electronic Communications (EC Directive) Regulations 2003.

What it costs

Customer or supplier terms and conditions, £995. One set of terms, customer-facing or supplier-facing, drafted for your business. Five working days.

Review of your existing terms, £495. You already have terms and want them checked and brought up to date. Returned marked up with my amendments and an explanation of the changes. Three working days.

Email me at geoffrey@caesar.co.uk with what you need and any documents, and I will confirm the scope and the fee in writing, usually the same working day. If you would rather pay straight away, buying online forms the engagement on payment: the scope is what the terms and conditions drafting page describes, you accept the Terms of Service at checkout, and I will be in touch promptly to get started.

What you get

• A full set of bespoke terms drafted for your business, reflecting the legal requirements that apply to your business and sector
• A note in plain English explaining the terms I have drafted for you
• Liability, payment, termination and IP provisions that protect your position and are drafted to withstand scrutiny from the other side
• Guidance on how to incorporate the terms properly
• Your questions and comments answered by email or phone
• One round of amendments to finalise the terms ready for use

What is not included

• Negotiating your terms with individual customers (I am happy to quote for this as an additional service if required)
• Sector-specific regulatory compliance beyond the contract terms themselves
• Website privacy notice and cookie compliance, which I quote separately
• Terms governed by the law of another country
• Tax advice

Questions I am often asked

A customer bought a case for the wrong phone and wants a free exchange. Do we have to?

The customer can cancel within fourteen days and return the case at their cost if the terms said so, and buy the right one. A free exchange is a goodwill decision; the terms should not promise it.

A customer says our charger damaged their phone. What do we do?

Take the report seriously, ask for the charger and evidence of the damage, and assess it. If the product complied with the safety rules and was used as intended, and the damage is unrelated, the claim fails; if the product was defective, the business is liable and no term changes that.

Can we refuse a return of a screen protector that has been applied?

The customer can still cancel, but the refund can be reduced to nothing for a product that has been applied and cannot be resold, provided the terms and checkout said so. Say it plainly.

Related guidance and services

• Terms and conditions drafting, £995, the service this page describes
• Contract review, £495
• Terms and conditions for a refurbished electronics seller
• Terms and conditions for an online shop selling to consumers

This page is general guidance for businesses in England and Wales, not advice on your own circumstances. Last reviewed: September 2026. Email geoffrey@caesar.co.uk.