Terms and conditions for a spa day business

A spa sells relaxation, and the terms are what protect the business: the health form that decides which treatments are safe, the arrival time that keeps the day on schedule, the cancellation policy for a package booked months ago, and the voucher that is presented after it expired. I draft those terms for a fixed fee of £995, delivered in five working days.

Who this is for

Day spas, hotel spas, wellness centres and treatment rooms in England and Wales selling spa days, treatments, packages, memberships and gift vouchers to consumers and to businesses booking for groups.

What matters in spa terms

Health forms, contraindications and pregnancy

The terms should require every guest to complete a health form before treatments, to disclose conditions, medication, pregnancy and recent surgery, and to update it, and should say that you rely on that information and may refuse or adapt treatments, that some facilities (heat rooms, hot tubs) are unsuitable for some guests, and that a treatment carried out on incomplete information is at the guest's risk. That does not remove your duty to take reasonable care, which cannot be excluded against a consumer under the Consumer Rights Act 2015. Health forms are special category data under the UK GDPR and the Data Protection Act 2018 and need a privacy notice, and in London massage and similar treatments need a special treatment licence under the London Local Authorities Act 1991.

Arrival, timings and treatments

The terms should set the arrival time, say that a guest who arrives late may have treatments shortened or lost without refund, and that treatment times include consultation and changing. Treatments may be reallocated to a different therapist of equivalent skill, and the terms should say that a specific therapist is not guaranteed unless booked as such.

Cancellation, packages and specific dates

A spa day on a specific date is a leisure service excluded from the fourteen-day cancellation right by regulation 28 of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, so your cancellation policy applies and must be fair. The terms should set a notice period, a scale for late cancellation and no-shows that reflects what you lose, and rules for group bookings with one organiser and a cut-off for numbers. Prices shown online must include all mandatory charges under the Digital Markets, Competition and Consumers Act 2024.

Vouchers, age limits and conduct

Gift vouchers need a stated, reasonable expiry and clear terms on what they buy and whether they are transferable. The terms should set minimum ages for treatments and facilities, the position on alcohol, and rules on noise, phones and behaviour in shared spaces, with the right to ask a guest to leave without refund where conduct spoils the day for others.

Belongings, facilities and business bookings

The terms should say that belongings are left in lockers at the guest's risk, that facilities may be closed for maintenance with a treatment or credit offered where a booked element is unavailable, and that hot tubs, saunas and pools are used as instructed. Corporate and group bookings should be invoiced with interest on late payment under the Late Payment of Commercial Debts (Interest) Act 1998, with the business as the customer, and the health forms completed by each guest individually.

What it costs

Customer or supplier terms and conditions, £995. One set of terms, customer-facing or supplier-facing, drafted for your business. Five working days.

Review of your existing terms, £495. You already have terms and want them checked and brought up to date. Returned marked up with my amendments and an explanation of the changes. Three working days.

Email me at geoffrey@caesar.co.uk with what you need and any documents, and I will confirm the scope and the fee in writing, usually the same working day.

What you get

• A full set of bespoke terms drafted for your business, reflecting the legal requirements that apply to your business and sector
• A note in plain English explaining the terms I have drafted for you
• Liability, payment, termination and IP provisions that protect your position and are drafted to withstand scrutiny from the other side
• Guidance on how to incorporate the terms properly
• Your questions and comments answered by email or phone
• One round of amendments to finalise the terms ready for use

What is not included

• Negotiating your terms with individual customers (I am happy to quote for this as an additional service if required)
• Sector-specific regulatory compliance beyond the contract terms themselves
• Website privacy notice and cookie compliance, which I quote separately
• Terms governed by the law of another country
• Tax advice

Questions I am often asked

A guest did not disclose a condition and reacted to a treatment. Where do I stand?

If the health form asked, the guest answered, and the treatment was carried out with reasonable care on that information, the guest took the risk of the omission. Liability for your own negligence cannot be excluded, so the therapist's consultation and records are what matter.

A guest arrived forty minutes late and wants the full massage. Do they get it?

The terms should say that late arrival shortens or forfeits treatments without refund. Say it at booking and in the confirmation, and apply it consistently.

Do I have to honour an expired voucher?

The terms can set a reasonable expiry stated on the voucher. Whether to honour one that has expired is a goodwill decision; the terms should not promise it.

Related guidance and services

• Terms and conditions drafting, £995, the service this page describes
• Contract review, £495
• Terms and conditions for a beauty salon and nail bar
• Terms and conditions for a small hotel or guesthouse

This page is general guidance for businesses in England and Wales, not advice on your own circumstances. Last reviewed: September 2026. Email geoffrey@caesar.co.uk.