Terms and conditions for a first aid training provider

First aid training is booked by employers who need certificates and attended by staff who may not be able to complete a practical assessment. The terms have to say what the certificate means and who issues it, that participation is physical and health must be disclosed, that certificates are not guaranteed, and that the employer's own obligations stay with the employer. I draft those terms for a fixed fee of £995, delivered in five working days.

Who this is for

First aid, emergency first aid, paediatric first aid and mental health first aid training providers in England and Wales running open and on-site courses for employers, childcare settings and individuals, as a sole trainer or a training company.

What matters in first aid training terms

Assessment, certificates and the awarding body

A certificate is issued to a delegate who attends the whole course and demonstrates competence in the practical and written assessments, and the terms should say so, along with the awarding body or scheme under whose rules the course runs and whose rules on assessment, appeals and certificate validity apply. The terms should say that certificates are valid for the period the scheme sets and that the provider does not guarantee that any delegate will pass.

Physical participation and health disclosure

First aid courses involve kneeling, chest compressions, lifting and role play. The terms should require delegates to disclose conditions that affect their ability to take part safely, allow the trainer to adapt or, where the assessment cannot be completed, to withhold certification, and say that delegates take part at their own risk as to their own conditions, while accepting that the provider remains liable for injury caused by its own negligence, which cannot be excluded against a consumer under the Consumer Rights Act 2015.

The employer's duties and what training does

Employers decide what first aid provision they need under the Health and Safety (First-Aid) Regulations 1981 and remain responsible for it; the terms should say that the provider trains delegates to the syllabus and does not assess or advise on the employer's first aid needs unless engaged to. Health and safety at work remains the employer's duty under the Health and Safety at Work etc. Act 1974, and the course is one of the ways the employer meets it; for early years settings the paediatric first aid requirement comes from the statutory framework under the Childcare Act 2006.

Bookings, minimum numbers and cancellation

A public first aid course needs enough delegates to run, so the terms should reserve the right to move or cancel a date that falls short, offering a new date or the money back. Employers who cancel or postpone close to the date pay a charge the terms set, and may send a substitute instead. An on-site course depends on the employer providing a room with floor space for practical work and the agreed number of people. Where a member of the public books a place for themselves, regulation 29 of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 gives them fourteen days to change their mind, unless they asked for the course to go ahead within that time.

Materials, equipment, fees and liability

The manikins, training defibrillators and consumables belong to the provider and are used under the trainer's direction; the handbooks and slides are the provider's copyright under the Copyright, Designs and Patents Act 1988 and may be used by delegates for their own reference only. Employers pay before the course date, and an unpaid invoice attracts statutory interest and compensation under the Late Payment of Commercial Debts (Interest) Act 1998. The provider's liability is limited to the course fee, leaving out consequential loss, a limit the Unfair Contract Terms Act 1977 accepts where reasonable. Names, results and any health information delegates disclose are personal data, kept and shared with the awarding body as the UK GDPR, the Data Protection Act 2018 and the privacy notice describe.

What it costs

Customer or supplier terms and conditions, £995. One set of terms, customer-facing or supplier-facing, drafted for your business. Five working days.

Review of your existing terms, £495. You already have terms and want them checked and brought up to date. Returned marked up with my amendments and an explanation of the changes. Three working days.

Buying online forms the engagement on payment. The scope is what the terms and conditions drafting page describes, you accept the Terms of Service at checkout, and I email you within four working hours to get started. If you would rather ask something first, email me.

What you get

• A full set of bespoke terms drafted for your business, reflecting the legal requirements that apply to your business and sector
• A note in plain English explaining the terms I have drafted for you
• Liability, payment, termination and IP provisions that protect your position and are drafted to withstand scrutiny from the other side
• Guidance on how to incorporate the terms properly
• Your questions and comments answered by email or phone
• One round of amendments to finalise the terms ready for use

What is not included

• Negotiating your terms with individual customers (I am happy to quote for this as an additional service if required)
• Sector-specific regulatory compliance beyond the contract terms themselves
• Website privacy notice and cookie compliance, which I quote separately
• Terms governed by the law of another country
• Tax advice

Questions I am often asked

A delegate could not complete the practical assessment. Does the employer get a refund?

If the terms say that certification depends on demonstrating competence and that fees are for the training delivered, no. The terms should offer a reassessment or a further course at a stated fee.

An employer says our course did not cover what their workplace needed. Are we responsible?

If the terms say the provider delivers the syllabus and that the employer decides its own first aid needs, the choice of course was the employer's. Offer a needs assessment as a separate service if you provide one.

Can a delegate be certified if they missed the last hour?

The terms should say that attendance for the whole course is required for certification, which is normally the awarding body's rule as well. A delegate who leaves early completes the missing part on another date at the stated fee.

Related guidance and services

• Terms and conditions drafting, £995, the service this page describes
• Contract review, £495
• Terms and conditions for a training provider
• Terms and conditions for a health and safety consultant

This page is general guidance for businesses in England and Wales, not advice on your own circumstances. Last reviewed: September 2026. Email geoffrey@caesar.co.uk.