Getting AI-drafted SaaS terms checked

SaaS terms of service produced with an AI drafting tool follow the US model the tool was trained on: a click-through agreement with an arbitration clause, a limitation of liability to fees paid in twelve months, a data paragraph that refers to a privacy policy, and automatic renewal on notice the customer has to find. A UK provider needs the processor terms the UK GDPR requires, exclusions that survive the Unfair Contract Terms Act, and, where subscribers include consumers, terms that respect the consumer subscription and digital content rules. I review the terms against the law that applies to the provider and its customers, and return them marked up with tracked changes, a clean copy and a written explanation of the changes, for a fixed fee of £495 in three working days.

Who this is for

Software businesses in England and Wales that have drafted terms of service, subscription terms or an end user agreement for a SaaS product using an AI tool, selling to businesses, to consumers or to both, and want them checked and corrected before launch or before a customer's procurement team reads them. The review is of the client's own document.

What the review checks in AI-drafted SaaS terms

Subscription, renewal, price changes and the mechanics of acceptance

The review checks how the terms are accepted and by whom, the subscription term and renewal, the notice for cancellation, the provider's right to change prices and the terms, and what the customer receives at each stage. Where subscribers include consumers, the rules for subscription contracts being introduced under Part 4 Chapter 2 of the Digital Markets, Competition and Consumers Act 2024 on pre-contract information, reminders and cancellation apply, and a renewal term with an unreasonably early deadline is on the grey list in Schedule 2 to the Consumer Rights Act 2015. The review drafts a business version and, where needed, a consumer version of the renewal and change provisions.

The data processing terms the law requires

A SaaS provider processes its customers' personal data as a processor, and Article 28 of the UK GDPR, applied with the Data Protection Act 2018, requires the contract to contain specific terms: processing on documented instructions, confidentiality, security, sub-processors, assistance, deletion or return, and audit. An AI draft may refer the customer to a privacy policy, which is the provider's notice to individuals and not a processor agreement. The review adds a data processing schedule, lists the sub-processors and the hosting location, and provides the transfer mechanism under Article 46 where data leaves the UK, noting the amendments being made by the Data (Use and Access) Act 2025.

Service levels, support, suspension and acceptable use

The review checks the availability commitment and its exclusions, the support hours and response times, the service credits and whether they are the sole remedy, the provider's right to suspend for non-payment, security threats and acceptable use breaches, and the acceptable use policy itself. Where the service hosts user-generated content or lets users interact, the Online Safety Act 2023 duties may apply, and where it takes payments the Payment Services Regulations 2017 decide whether the provider needs authorisation. The review drafts suspension with notice and a remedy period, and service levels the provider can meet.

Consumer subscribers and the digital content rules

Where individuals subscribe, the Consumer Rights Act 2015 implies that digital content is of satisfactory quality, fit for purpose and as described under sections 34 to 36, makes the provider liable for damage to a device under section 46, and prevents exclusion of those rights under section 47; the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 require the consumer's express consent and acknowledgement before digital content is supplied within the cancellation period under regulation 37. An AI draft may apply business-to-business exclusions to consumers, and the review separates the two.

Liability, warranties and the US drafting

The AI draft's limitation of liability, disclaimer of all warranties, indemnity from the customer, arbitration clause, class action waiver and choice of a US state's law are US conventions. Under English law a business cannot exclude liability for death or personal injury caused by negligence under section 2 of the Unfair Contract Terms Act 1977, exclusions in standard terms against business customers must be reasonable under section 3, and a software licence cannot exclude the lawful user's rights under sections 50A to 50C of the Copyright, Designs and Patents Act 1988. The review drafts a cap, exclusions and warranties that hold, and replaces the governing law and dispute provisions with English law and jurisdiction.

Termination, data return and the provider's own protections

The review drafts the termination provisions each way, the customer's right to export its data and the period after termination during which it may do so, the provider's deletion obligation, and the provisions that protect the provider: intellectual property in the platform under section 3 of the Copyright, Designs and Patents Act 1988, feedback, the customer's responsibility for its users, and payment terms with interest under the Late Payment of Commercial Debts (Interest) Act 1998 for business customers. It also notes that section 233B of the Insolvency Act 1986 restricts the provider terminating supply only because a customer has entered an insolvency procedure.

What it costs

Review of an AI-drafted contract, £495. One contract, returned as a marked-up Word document with my amendments as tracked changes, a clean version with the changes accepted, and a written explanation of the changes. Three working days from payment.

Buying online forms the engagement on payment. The scope is what the review of an ai-drafted contract page describes, you accept the Terms of Service at checkout, and I email you within four working hours to get started. If you would rather ask something first, email me.

What you get

• Your own Word document returned with every amendment I consider necessary shown as a tracked change, so you can see exactly what I changed and accept or reject each one
• A clean version with every change accepted, ready to send
• Corrections to anything that is wrong as a matter of English law, unenforceable as drafted, or internally inconsistent
• Missing provisions added where the document has left a gap that matters: usually liability, termination, payment, intellectual property or data
• Comments in the margin where a clause is a commercial choice rather than a legal one, so the decision stays yours
• A written explanation of what I have changed and why, by email or as an attachment if it is lengthy, with anything you should think about before sending it out
• Follow-up questions on the mark-up answered by email, included

What is not included

• A full rewrite. This is a review and amendment of your document, not a replacement for it. If the draft is structurally unsuitable for the deal, I will say so and quote separately for drafting it properly
• A second round of amendments after you have changed the document again, which I can quote for
• Negotiating with the other side
• Advice on the law of any jurisdiction other than England and Wales
• Tax, accounting or regulatory advice
• Reviewing a document the other side drafted, which is the contract review service, at the same price

Questions I am often asked

Our AI-drafted terms refer customers to our privacy policy for data. Is that enough?

Not for business customers, whose personal data you process as a processor: the contract must contain the terms Article 28 of the UK GDPR requires, which a privacy policy does not. The review adds a data processing schedule with the sub-processors, hosting location and transfer mechanism.

Consumers and businesses both subscribe. Can one set of terms cover them?

One document can, with the consumer provisions separated, because the rules differ: consumer digital content rights cannot be excluded, and the consumer subscription rules on renewal and cancellation apply. The review restructures the terms that way.

The terms cap our liability at fees paid in the last twelve months. Will that hold?

Between businesses, a cap in your standard terms has to be reasonable, and the carve-outs that cannot be excluded have to be present; against consumers, the statutory rights cannot be capped at all. The review drafts a cap and exclusions that are likely to survive, with the mandatory carve-outs.

Related guidance and services

• Review of an AI-drafted contract, £495, the service this page describes
• SaaS and technology contracts, £995
• Data protection agreements and privacy terms, £795
• Getting an AI-drafted software licence checked
• Getting an AI-drafted privacy policy checked

This page is general guidance for businesses in England and Wales, not advice on your own circumstances. Last reviewed: September 2026. Email geoffrey@caesar.co.uk.