Terms and conditions for a glamping or campsite business

A campsite's rules only bind guests if they are part of the booking. The terms have to fix what a pitch or a unit includes, deal with fire, noise, dogs and vehicles, say what happens when the weather turns, and set a cancellation scale for a short season. I draft those terms for a fixed fee of £995, delivered in five working days.

Who this is for

Campsites, glamping sites, pod, yurt and safari tent operators and farm sites in England and Wales taking bookings online, by phone and through platforms from consumers, families and groups. Sites are licensed by the local authority under the Caravan Sites and Control of Development Act 1960 for caravans and section 269 of the Public Health Act 1936 for tents, and the licence conditions sit behind the terms.

What matters in campsite terms

Pitches, units and what is included

The terms should define what is booked: a pitch of a stated type with the vehicles, tents and people it allows, or a unit with its listed equipment and bedding. They should say that pitches are allocated by you and may be changed, what facilities are shared, and that the site map and arrival instructions form part of the booking. A tent that turns out to be a marquee is a breach if the terms defined the pitch.

Fire, barbecues and safety

Fire is the campsite's particular risk. The terms should state where open fires, fire pits and barbecues are permitted, what equipment may be used, that gas appliances must be used as instructed, and that a guest who breaks the fire rules may be asked to leave without refund. You cannot exclude liability for injury caused by your own negligence, and as occupier you owe every guest the common duty of care under the Occupiers' Liability Act 1957, so the terms describe the site's safety arrangements and place the guest's own conduct on the guest.

Noise, curfews, groups and conduct

The terms should set quiet hours, prohibit parties and amplified music, limit group bookings or require them to be agreed, and give you the right to end a stay without refund where behaviour disturbs other guests. Single-sex groups, stag and hen parties and large groups can be declined or accepted on conditions, and the terms should say which, so that the decision is not made at the gate.

Dogs, vehicles and children

The terms should say whether dogs are accepted, that they must be kept on leads and under control and their waste cleared, and that the owner is responsible for their behaviour. Vehicles should be limited to the pitch and the site speed limit, and the terms should say that children are the responsibility of their parents at all times, including near water, play equipment and the road.

Weather, cancellation and arrival

A booking for specific dates is excluded from the fourteen-day cancellation right by regulation 28 of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, so your cancellation scale applies and must be fair under the Consumer Rights Act 2015. The terms should say that bookings are not refunded for weather, what you will do if the site becomes unusable (a refund or a transfer), and set arrival and departure times with a charge for late departure. Prices shown online must include all mandatory charges.

What it costs

Customer or supplier terms and conditions, £995. One set of terms, customer-facing or supplier-facing, drafted for your business. Five working days.

Review of your existing terms, £495. You already have terms and want them checked and brought up to date. Returned marked up with my amendments and an explanation of the changes. Three working days.

Buying online forms the engagement on payment. The scope is what the terms and conditions drafting page describes, you accept the Terms of Service at checkout, and I email you within four working hours to get started. If you would rather ask something first, email me.

What you get

• A full set of bespoke terms drafted for your business, reflecting the legal requirements that apply to your business and sector
• A note in plain English explaining the terms I have drafted for you
• Liability, payment, termination and IP provisions that protect your position and are drafted to withstand scrutiny from the other side
• Guidance on how to incorporate the terms properly
• Your questions and comments answered by email or phone
• One round of amendments to finalise the terms ready for use

What is not included

• Negotiating your terms with individual customers (I am happy to quote for this as an additional service if required)
• Sector-specific regulatory compliance beyond the contract terms themselves
• Website privacy notice and cookie compliance, which I quote separately
• Terms governed by the law of another country
• Tax advice

Questions I am often asked

Can I ask a noisy group to leave at midnight?

If the terms set quiet hours and give you the right to end a stay without refund for behaviour that disturbs other guests, you can, and the terms should say that the decision is yours. A written warning first helps but is not required if the terms are clear.

A guest wants a refund because it rained all week. Do I have to give one?

The terms should say that the weather is not a ground for refund, which is the fair position because it is outside your control. A refund is due only if the site itself was not as described or became unusable.

Do platform bookings need my terms?

Platform bookings carry the platform's terms, but the site rules, fire rules, quiet hours and conduct provisions apply to everyone on the site and should be given to every guest as the rules of the stay.

Related guidance and services

• Terms and conditions drafting, £995, the service this page describes
• Contract review, £495
• Terms and conditions for a caravan park
• Terms and conditions for a holiday let

This page is general guidance for businesses in England and Wales, not advice on your own circumstances. Last reviewed: September 2026. Email geoffrey@caesar.co.uk.