Terms and conditions for a hair extensions specialist

A hair extensions business needs terms that deal with the hair as well as the fitting: the deposit that pays for hair ordered in the client's colour, the maintenance and removal appointments, the client who books by message and then cancels, and the breakage claim that arrives three months later. I draft those terms for a fixed fee of £995, delivered in five working days.

Who this is for

Hair extension specialists in England and Wales fitting wefts, tapes, bonds, micro rings or hand-tied rows, whether you work from a salon, a home studio or travel to clients. Most of your clients are consumers, which brings in protections you cannot draft away. Some of you also sell hair to other stylists or invoice salons, so the terms need a business-facing side too.

What matters in a hair extension specialist's terms

Pricing, extra hair and changes at the fitting

Extension pricing rarely survives contact with the head. A quote given from a photograph turns into more wefts, more bonds or an extra row once you see the density, and colour matching can need a further pack. The terms should say what the quoted price covers, how additional hair and fitting time are charged, and that any change is agreed before you carry on. The price shown to a consumer has to include every charge she must pay, because drip pricing is a banned practice under the Digital Markets, Competition and Consumers Act 2024.

Deposits, late cancellations and no-shows

A full head is a long appointment and the hair is usually ordered in the client's colour before she arrives, so a deposit is normal. The terms should say what the deposit pays for, when it is refundable and what you charge for a late cancellation or a no-show. Under the Consumer Rights Act 2015 a disproportionate default charge, or a term that lets you keep a prepayment with no matching obligation on you, sits on the grey list and may not bind the client. I also explain how to incorporate the terms so the client is bound before she pays.

Bookings by message or at the client's home

Bookings taken by phone, email, social media message or in the client's home fall within the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, which give a fourteen-day cancellation right, although off-premises contracts of £42 or less are outside them. Hair ordered to the client's specification can fall within the exception for goods made to specification, and fitting carried out inside the period counts only if she expressly asked for it, in which case she pays a proportionate amount. Where the cancellation information is missing, the period can extend by up to twelve months.

The hair is goods, the fitting is a service

You sell goods and a service in the same appointment, and the law treats them differently. Under the Consumer Rights Act 2015 the hair must be of satisfactory quality, fit for purpose and as described, with a short-term right to reject within thirty days, then repair or replacement, while the fitting must be done with reasonable care and skill. Descriptions matter, because 'Remy', 'double drawn' and a named origin are claims you have to stand behind. Terms cannot cut those rights down, so I draft around what you actually promise about lifespan, shedding and colour.

Breakage and traction claims after removal

The claim that costs money is breakage or traction at removal, months after fitting, from a client who has been colouring at home and has stretched the interval between maintenance appointments. The terms can allocate responsibility: what the client confirms about previous chemical treatments, how long the set is intended to stay in, and what falls outside your responsibility once she leaves. Liability for personal injury caused by negligence cannot be excluded, and liability to a consumer for the service cannot be limited to less than the price, so the wording has to be realistic to be worth anything.

Salons, freelance work and wholesale hair

Plenty of extension specialists also sell hair to other stylists, fit on a freelance basis for a salon or invoice one payer for a bridal party. Business customers are not consumers, and against them you can cap liability and exclude loss of profit, subject to the reasonableness test in the Unfair Contract Terms Act 1977. Late payment is the other issue: the Late Payment of Commercial Debts (Interest) Act 1998 gives interest at 8% over the Bank of England base rate and fixed compensation of £40, £70 or £100 depending on the size of the debt.

What it costs

Customer or supplier terms and conditions, £995. One set of terms, customer-facing or supplier-facing, drafted around your business. Five working days.

Review of your existing terms, £495. You already have terms and want to know how much of a problem they are. Returned marked up with my amendments and an explanation of the changes. Three working days.

Buying online forms the engagement on payment. The scope is what the terms and conditions drafting page describes, you accept the Terms of Service at checkout, and I email you within four working hours to get started. If you would rather ask something first, email me.

What you get

• A full set of terms drafted around your business, not a template with your name inserted
• A covering note in plain English explaining every commercial choice I made and why, so you can defend the terms in a negotiation without ringing me
• Liability, payment, termination and IP provisions set at a level that will survive a procurement review
• Consumer-facing wording drafted to be enforceable where you sell to consumers
• Guidance on how to incorporate the terms properly, which is where most businesses actually fail
• One round of amendments after you have read them

What is not included

• Negotiating your terms with individual customers
• Sector-specific regulatory compliance beyond the contract terms themselves
• Website privacy notice and cookie compliance, which I quote separately
• Terms governed by the law of another country

Questions I am often asked

Can I add a card fee when I take a deposit?

Card surcharges are not permitted where a consumer pays by card, under the Consumer Rights (Payment Surcharges) Regulations 2012. That applies whether the deposit is taken in person, over the phone or through a payment link. If card costs matter to you, they belong in the price you quote rather than being added at the point of payment.

I also sell hair through my website. Do I need a second set of terms?

One set of terms can cover fitting and online sales of hair if it is drafted for both. Selling online brings in the Electronic Commerce (EC Directive) Regulations 2002, which require you to explain the steps to conclude the contract and how to correct errors, acknowledge orders without undue delay, and make the terms available in a form the buyer can store.

What do I do with a complaint I cannot settle?

Complaints need a route that ends somewhere. Under the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015, a trader who cannot resolve a consumer complaint must tell the client about a certified ADR provider and say whether it will use it. The Provision of Services Regulations 2009 also require your business details and terms to be available.

Related guidance and services

• Terms and conditions drafting, £995, the service this page describes
• Contract review, £495
• Ask Caesar, £495 a month
• Terms and conditions for a hairdressing salon
• Terms and conditions for a mobile hairdresser or beautician

This page is general guidance for businesses in England and Wales, not advice on your own circumstances. Last reviewed: September 2026. Email geoffrey@caesar.co.uk.