Terms and conditions for a laser hair removal clinic

A laser hair removal clinic takes money before the client knows whether the treatment will work on them: a course of sessions, spread over months, on skin that has to be assessed, patch tested and kept out of the sun. Your terms have to carry the consultation, the course, the cancellations and the aftercare. I draft them around your clinic for a fixed fee of £995, delivered in five working days.

Who this is for

Laser and IPL hair removal clinics in England and Wales, from a single treatment room to a multi-site business, trading as a sole trader or a limited company. Almost every client is a consumer, so the Consumer Rights Act 2015 and the consumer cancellation rules apply to everything you sell, including courses, gift vouchers and monthly payment plans.

What matters in a laser hair removal clinic's terms

Consultation, patch tests and clients you will not treat

Most complaints I see begin before the handpiece is used. The terms should require a consultation and a patch test in advance of the first session, put the burden on the client to give a full and honest medical history, and list what causes treatment to be postponed: recent sun exposure, self-tan, tanning injections, certain medications, tattoos or moles in the treatment area, pregnancy. They should also say what happens to the fee when you decline to treat on the day. A therapist who stops for safety reasons still needs a charging position that holds up.

Courses paid up front and what you keep on cancellation

Selling six or eight sessions in advance means holding a client's money for months. The Consumer Rights Act 2015 grey list treats a term allowing you to keep a prepayment on cancellation, with no matching obligation on you, as one that may not bind the consumer. The terms therefore have to justify what you retain: sessions already taken charged at the single session price, any stated administration element, and a course validity period that reflects the treatment interval rather than punishing the client. Pauses for pregnancy or medication, and transfers to another person, belong in writing too.

Results, session numbers and what your marketing promises

Hair reduction is not a guaranteed outcome, and the number of sessions varies with hormones, hair colour and skin type. Under the Consumer Rights Act 2015 information a consumer relies on before booking is binding, so a claim of permanent removal on your website or in a consultation can become a promise you then have to honour or refund. The terms should describe the treatment as reduction, treat session counts as estimates, and record that maintenance may be needed. The Digital Markets, Competition and Consumers Act 2024 also bans fake reviews and drip pricing, so the headline course price must include every mandatory charge.

No-shows, late cancellations and courses bought online

An empty laser slot is an hour you cannot resell. A cancellation notice period of 24 hours with a stated charge is defensible where the charge reflects your real loss, while a figure that looks like a penalty sits squarely on the unfair terms grey list. Where a course or membership is bought online, over the phone or by email, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 give a 14-day cancellation right running from the contract date, and treatment inside that period should go ahead only at the client's express request. Card surcharges cannot be passed on to consumers.

Burns, pigmentation changes and aftercare obligations

Blistering, hyperpigmentation and reactions happen, and no wording makes them disappear. Liability for death or personal injury caused by negligence cannot be excluded, and the Consumer Rights Act 2015 prevents limiting liability for a service to less than the price paid. What the terms can do is fix the client's side: sun avoidance, no sunbeds, no heat treatments or hot showers for a stated period, no waxing or plucking between sessions, and prompt reporting of any reaction so you can see it. They should also confirm your insurance position and tie the client to the written aftercare given at the appointment.

Getting the terms in front of the client, not just on file

Most clinics have terms somewhere and a consent form at the couch, and the two rarely agree. A consent form records medical disclosure and acceptance of clinical risk; it does not set payment, course validity or cancellation rules. The terms need to be shown and accepted when the client books and pays, online and in the clinic, because a term the client had no real chance to see before paying may not bind them. The Provision of Services Regulations 2009 also require your name, address, contact details, insurance and complaints handling to be made available, which the same page can carry.

What it costs

Customer or supplier terms and conditions, £995. One set of terms, customer-facing or supplier-facing, drafted around your business. Five working days.

Review of your existing terms, £495. You already have terms and want to know how much of a problem they are. Returned marked up with my amendments and an explanation of the changes. Three working days.

Buying online forms the engagement on payment. The scope is what the terms and conditions drafting page describes, you accept the Terms of Service at checkout, and I email you within four working hours to get started. If you would rather ask something first, email me.

What you get

• A full set of terms drafted around your business, not a template with your name inserted
• A covering note in plain English explaining every commercial choice I made and why, so you can defend the terms in a negotiation without ringing me
• Liability, payment, termination and IP provisions set at a level that will survive a procurement review
• Consumer-facing wording drafted to be enforceable where you sell to consumers
• Guidance on how to incorporate the terms properly, which is where most businesses actually fail
• One round of amendments after you have read them

What is not included

• Negotiating your terms with individual customers
• Sector-specific regulatory compliance beyond the contract terms themselves
• Website privacy notice and cookie compliance, which I quote separately
• Terms governed by the law of another country

Questions I am often asked

Can I treat a session as used when the client turns up with a tan?

Treatment declined on safety grounds should be covered by a term saying a session counts as used where the client has not followed the pre-treatment instructions you gave them. That holds only where the instructions went out in advance, in writing, and the consequence was stated at booking rather than announced at the treatment room door.

Do I have to refund the unused sessions of a course?

Refunds turn on what your terms say and whether that term is fair to a consumer. A course that can never be refunded, whatever the reason, is vulnerable. I usually draft a position where sessions taken are charged at the single session price, any stated administration element is retained, the balance is returned, and medical reasons follow a separate route.

What about monthly payment plans and memberships?

Monthly plans are consumer contracts and need wording on the minimum term, missed payments, cancellation and what a paused month means for course validity. Further subscription rules are being introduced under the Digital Markets, Competition and Consumers Act 2024, so I draft the plan section to be amended on its own without disturbing the rest.

Related guidance and services

• Terms and conditions drafting, £995, the service this page describes
• Data protection agreements and privacy terms, £795
• Employment contracts and handbooks, £595
• Terms and conditions for an aesthetics clinic
• Room rental agreement for a beauty salon or clinic

This page is general guidance for businesses in England and Wales, not advice on your own circumstances. Last reviewed: September 2026. Email geoffrey@caesar.co.uk.