Terms and conditions for a lash and brow technician

A lash and brow business lives on repeat bookings, a full diary and a set of rules the client has actually agreed to: patch tests, deposits, infill windows, aftercare and what happens when someone messages an hour before the appointment. I draft customer terms around the way you work, for a fixed fee of £995, delivered in five working days.

Who this is for

Self-employed lash and brow technicians in England and Wales, whether you work from a home studio, rent a room in a salon or have your own premises. Almost every client is a consumer, so the Consumer Rights Act 2015 and the consumer cancellation rules apply in full. If you also take models or train others, those arrangements need separate wording.

What matters in a lash and brow technician's terms

Patch tests, contraindications and the consultation record

Tint, lash lift solution and cyanoacrylate adhesive all carry a real risk of reaction, and most insurers expect a patch test at least 24 hours before a first appointment or a change of product. Your terms should make the patch test a condition of booking, require the client to disclose eye conditions, recent surgery, medication and pregnancy, and record what she told you. What the terms cannot do is sign away liability for personal injury caused by your negligence, because the Consumer Rights Act 2015 does not permit it. The consultation record is evidence that you took care, not a shield.

Retention, infills and the redo policy

Retention is the argument you will have most often. Oil-based cleansers, steam, sleeping face down, mascara and picking all shorten the life of a set, and none of them is within your control. Set out the infill window, say how much of the set needs to remain for an infill rather than a full set, and offer a fix within a stated period such as 72 hours on the basis that the client comes in and you look at the lash line yourself. Under the Consumer Rights Act 2015 the treatment must be performed with reasonable care and skill, and you cannot limit liability for it to less than the price.

Deposits, no-shows and late arrivals

A full set holds 2 hours or more of your diary and a no-show cannot be resold at short notice. A booking deposit set against the treatment price, with a clear notice period for moving an appointment, is normal and defensible. What gets challenged is a charge that looks like a penalty: the Consumer Rights Act 2015 treats disproportionate default charges, and prepayments kept with no matching obligation on you, as suspect. The terms should tie the deposit to the slot you have held, deal with the client who arrives with too little time left to finish, and be put in front of her before she books.

Bookings taken online and the 14-day cancellation right

Where a client books through your website, a booking page, a message or a phone call and signs nothing in person, that is a distance contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. She has 14 days to cancel, and where the required cancellation information is never given the period can extend by up to 12 months, which makes a deposit very hard to keep. The answer sits in the booking flow rather than the small print: the client expressly requests treatment inside the period and acknowledges what happens to her cancellation right once the appointment has been carried out.

Lifts, laminations and another technician's work

Chemical work around the eye is where the complaints come from: over-processed lashes, solution left on too long, brow lamination on hair already compromised by tinting or threading. Your terms should let you refuse or modify a treatment on the day, record that you advised against something the client pressed for, and set a minimum gap between lifts. Working over a set applied by someone else is a separate problem. Say plainly that you do not warrant work you did not do, that removal is chargeable, and that you may require a full removal before you start.

Packages, vouchers, retail products and photographs

Prepaid blocks of infills and gift vouchers are prepayments, so state what they cover, how long they last and what happens if the client moves away or you stop trading. Aftercare products you sell are goods, and the Consumer Rights Act 2015 gives a consumer a short-term right to reject within 30 days where they are not of satisfactory quality. Before and after photographs need the client's recorded consent, including use on social media. The Digital Markets, Competition and Consumers Act 2024 bans fake reviews and drip pricing, so the price shown on your booking page must include everything the client has to pay.

What it costs

Customer or supplier terms and conditions, £995. One set of terms, customer-facing or supplier-facing, drafted around your business. Five working days.

Review of your existing terms, £495. You already have terms and want to know how much of a problem they are. Returned marked up with my amendments and an explanation of the changes. Three working days.

Buying online forms the engagement on payment. The scope is what the terms and conditions drafting page describes, you accept the Terms of Service at checkout, and I email you within four working hours to get started. If you would rather ask something first, email me.

What you get

• A full set of terms drafted around your business, not a template with your name inserted
• A covering note in plain English explaining every commercial choice I made and why, so you can defend the terms in a negotiation without ringing me
• Liability, payment, termination and IP provisions set at a level that will survive a procurement review
• Consumer-facing wording drafted to be enforceable where you sell to consumers
• Guidance on how to incorporate the terms properly, which is where most businesses actually fail
• One round of amendments after you have read them

What is not included

• Negotiating your terms with individual customers
• Sector-specific regulatory compliance beyond the contract terms themselves
• Website privacy notice and cookie compliance, which I quote separately
• Terms governed by the law of another country

Questions I am often asked

A client has had the same lashes for a year and reacted this time. Where does that leave me?

Sensitisation can develop after many uneventful appointments, which is why a patch test before any change of product and a dated record of each visit matter so much. Your terms cannot exclude liability for personal injury caused by negligence, so the real protection is your insurance, your technique and your paperwork. The terms should also require the client to tell you promptly if a reaction develops.

Can I keep the deposit if someone cancels on the morning of the appointment?

Keeping it is defensible where the deposit is proportionate to the slot you have lost, the notice period was clear before she booked, and you are not charging the full price on top. Where the booking was made online and the cancellation information was never given, she may be entitled to it back, which is why the booking process matters as much as the wording.

Do I have to refund a client whose lashes dropped after four days?

Refunding is not the only answer. Ask her to come in so you can see what has happened, because adhesive failure, poor isolation and aftercare all leave different evidence on the lash line. A redo offered within a stated window resolves most of these. A refund becomes the right outcome where the work was not done with reasonable care and skill.

Related guidance and services

• Terms and conditions drafting, £995, the service this page describes
• Ask Caesar, £495 a month
• Data protection agreements and privacy terms, £795
• Terms and conditions for a beauty salon and nail bar
• Room rental agreement for a beauty salon or clinic

This page is general guidance for businesses in England and Wales, not advice on your own circumstances. Last reviewed: September 2026. Email geoffrey@caesar.co.uk.